Check it out. MusicLoad, a big shot digital music store in Europe has reported that three out of four customer service issues are caused by DRM. The frustration is that the distributors are incurring huge costs. Not only do they get stuck with developing and dealing with DRM, but they are also creating virtual sandboxes that make competing much more difficult. In other words, DRM, such as FairPlay, make it very hard for new stores to sell their DRM (since it won’t play on iPods).
It’s the same old story with a new cast. Anyway, it’s March and two music stores have now come out against DRM in 2007. Let’s hope this all leads somewhere.